Drivers typically include higher digital adoption, customer expectations, regulatory mandates, cost efficiency, and competitive dynamics. Mature institutions emphasise efficiency and risk; challengers emphasise growth and speed.
Industry drivers (typical weighting):
| Driver | Banking | Insurance | Wealth | Fintech |
|---|---|---|---|---|
| Efficiency | High | High | Medium | Medium |
| Regulation | Very High | High | Very High | Medium |
| Customer Experience | High | Medium | High | Very High |
| Speed-to-Market | Medium | Medium | Medium | Very High |
| Innovation | Medium | Medium | Medium | Very High |