Unlike retail banking, which has shifted almost entirely to self-service, insurance often requires a hybrid approach. Leading insurtechs demonstrate that digital transformation isn't just about direct-to-consumer (D2C) web portals; it’s about empowering the intermediary network.
• Use Case: Use Case: A platform that allows a customer to start a quote on a mobile app and seamlessly hand it off to a human broker—who sees the exact same data and progress—minimises friction and maximises conversion rates.