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Strategy & PositioningWhat does digital transformation mean in financial services?
Digital transformation modernises how financial institutions create, distribute and service products, using data, technology, and operating models to…
Digital transformation modernises how financial institutions create, distribute and service products, using data, technology, and operating models to improve customer experience and performance. It spans digital channels, core systems, pricing, automation, compliance and data capabilities.
Sector distinctions:
Banking: Focus on customer journeys (payments, onboarding, lending).
Insurance: Focus on underwriting, claims and distribution enablement.
Wealth: Focus on advisory, reporting and suitability.
Fintech: Focus on scale, speed and product innovation.
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