Insights
FAQ Category: Tech & Core Modernisation
Why is product unbundling accelerating?
Digital decouples manufacturing (risk + capital) from distribution (UX + channels). Open banking, embedded insurance, robo-advisory, and BaaS/IaaS…
Why is personalization more mature in banking and fintech than insurance and wealth?
Banking and fintech provide high-frequency, data-rich interactions that support ML-driven personalization at scale. Insurance interactions are…
Why is legacy technical debt difficult to unwind?
Legacy technical debt accumulates over time due to a combination of mergers, custom code, regulatory patches, and batch architectures. Unwinding this…
Why is identity and access management (IAM) strategic?
IAM supports onboarding, authentication, authorisation, step-up security and consent. Financial identity anchors multi-product cross-sell, risk…
Why is funnel optimization more prevalent in fintech than in incumbents?
Fintechs operate high-intensity digital funnels with measurable CAC, growth experiments, and rapid cohort analysis. Incumbents distribute via branches,…
Why is digital onboarding critical for financial performance?
Onboarding influences CAC, funnel conversion, fraud losses, and time-to-revenue. Poor onboarding yields abandonment, branch deflection, and manual…
Why is customer segmentation more fluid in digital channels?
In the digital age, customer segmentation is no longer a static exercise confined to annual reviews or broad demographic buckets. Instead, it…
Why is customer experience harder to fix than user interface?
UI changes are surface-level; experience transformations require re-architecting products, policies, servicing rules, data, and workflows. Customer…
Why is change management harder in financial institutions?
Financial institutions operate in regulated, risk-sensitive, hierarchical environments with rigid controls. Transformation alters incentives, culture,…
Why is advisor productivity central to wealth transformation?
Advisor labor economics dominate cost structures and revenue generation. Digital platforms enhance portfolio analytics, research access, client…